Reports to: Technical Director

Location: Shanghai

Your Role:

As a Field Service Engineer, you are responsible for providing on-site support at end customers to apply Suote Solamet® metallization products in the solar cell manufacturing process. You will work with the broader technology team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.

Responsibilities:

　Technical support for new product trials and maintenance of production line

　Communicate clearly and effectively with internal team and customers to achieve the best customer satisfaction

　Troubleshoot and solve customer technical issues by working with the broader internal technical team

　Collaborate with customer field engineers and technicians to best use our products

　Clearly understand customer needs, validate customer requests, and provide input to Product Development team

　Ability to set up and maintain effective technical collaborations and relationship with customer’s field engineers and technicians

　Ensure protection of intellectual properties and trade secrets

Qualifications:

　Technical secondary school or college degree, with a background in chemistry or material science

　Previous experience in the photovoltaic industry and familiarity in screen printing process are preferred

　Self-motivating, proactive, and accountable

　Diligent and eager to learn

　Attention to detail

　Good technical documentation practice

　Good written and oral communication skills

　Team player